pesobets Privacy Policy

1. Introduction

1.1 pesobets is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy ("Policy") describes how pesobets collects, uses, stores, shares, and protects your personal information when you access or use the pesobets website, mobile platform, games, and related services (collectively, the "Platform").

1.2 This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It also reflects pesobets's obligations under applicable PAGCOR regulations regarding player data.

1.3 By registering a pesobets account or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

1.4 This Policy should be read alongside the pesobets Terms & Conditions, which govern your use of the Platform generally.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is pesobets, operating the Platform at pesobets.vip.

2.2 pesobets has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the pesobets DPO at [email protected] with the subject line "Data Privacy Inquiry."

3. Personal Data We Collect

3.1 pesobets collects personal data from you in the following categories, depending on how you interact with the Platform:

3.2 pesobets does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with heightened security measures.

3.3 You are not required to provide all requested information, but failure to provide certain mandatory data (such as identity verification documents) may prevent pesobets from providing you with full access to the Platform or processing your withdrawals.

4. How pesobets Uses Your Personal Data

4.1 pesobets uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and manage your pesobets account, including processing your registration, verifying your identity (KYC), and managing your account settings and preferences.
• Service Delivery: To provide you with access to pesobets games, sports betting, live casino, bingo, slots, and all other Platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya/Maya, bank transfer, and debit card, and to maintain accurate financial records of all transactions.
• Regulatory Compliance: To comply with pesobets's obligations under Philippine law, including the Data Privacy Act of 2012, PAGCOR regulations, and anti-money laundering requirements (Republic Act No. 9160, as amended).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Customer Support: To respond to your inquiries, complaints, and support requests, and to improve the quality of our customer service.
• Marketing Communications: To send you promotional offers, bonuses, and news about pesobets — but only where you have given your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the pesobets Platform.

5. Legal Basis for Processing

5.1 pesobets processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given pesobets your explicit consent to process your data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform the contract between you and pesobets — i.e., to provide you with the gaming and betting services you have registered for.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to pesobets, including KYC/AML requirements, PAGCOR reporting obligations, and NPC data breach notification requirements.
• Legitimate Interests: Where processing is necessary for pesobets's legitimate interests — such as fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.

6. Sharing Your Personal Data

6.1 pesobets does not sell, rent, or trade your personal data to third parties for their own commercial purposes. pesobets may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged by pesobets to verify your identity and age in compliance with PAGCOR and AML requirements.
• Game Software Providers: Licensed game providers whose games are available on the pesobets Platform, to the extent necessary to deliver the gaming service.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulation.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by pesobets to operate and secure the Platform.
• Professional Advisers: Lawyers, auditors, and accountants engaged by pesobets, subject to professional confidentiality obligations.

7. Cookies and Tracking Technologies

7.1 pesobets uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

7.2 pesobets uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your pesobets account. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where errors occur, and how we can improve performance.
• Functional Cookies: Remember your preferences such as language settings, preferred games, and display options to personalise your pesobets experience.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content about pesobets offers and games.

7.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pesobets Platform.

8. Data Retention

8.1 pesobets retains your personal data for as long as your pesobets account is active and for a period thereafter as required by applicable Philippine law and regulation. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR and AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained until you withdraw your consent, plus one (1) year thereafter as evidence of consent.

8.2 When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pesobets will securely delete or anonymise it.

9. Data Security

9.1 pesobets implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the pesobets Platform;
• Encryption of sensitive data at rest, including financial data and government ID information;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pesobets will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.

10. Your Data Subject Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pesobets:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data pesobets holds about you, and information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data pesobets holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pesobets's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (privacy.gov.ph) if you believe pesobets has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact the pesobets Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." pesobets will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10.3 pesobets may need to verify your identity before processing a data subject rights request to ensure that personal data is not disclosed to an unauthorised person.

11. Children's Privacy

11.1 The pesobets Platform is strictly intended for adults aged 21 years and above. pesobets does not knowingly collect personal data from individuals under the age of 21. The minimum legal gambling age in the Philippines for casino-style gaming is 21 years.

11.2 If pesobets discovers that it has inadvertently collected personal data from a person under 21 years of age, it will immediately close the relevant account, void any associated transactions, and securely delete the personal data in question.

11.3 If you are a parent or guardian and believe that your child has registered a pesobets account, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

12.1 pesobets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated Policy will be posted on this page with a revised effective date.

12.2 Where changes are material, pesobets will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

12.3 Your continued use of the pesobets Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and may close your account in accordance with the pesobets Terms & Conditions.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or pesobets's data processing practices, please contact the pesobets Data Protection Officer:

• Email: [email protected] (subject: "Data Privacy Inquiry")
• Live Chat: Available 24/7 via the pesobets Platform
• Service Hours: 8 AM – 12 MN PHT (GMT+8), seven days a week

13.2 If you are not satisfied with pesobets's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.